Replacement can be made if the customer establishes that the product delivered in defective or has a physical damage. In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team by calling 9599382950 and/or by sending an email to firstname.lastname@example.org . The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of any product defect coming up within the 1st 10 days of invoice date then the product may be replaced basis the nature of the problem, however if the defect is minor then the product will be sent for repair. Any product defect notified after 10 days of invoice will not be eligible for a replacement. A product will not be replaced if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. The customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself, however while the product is sent back to the customer the charges will be borne by the merchant.